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MessengerPeople Pricing

All the essential information about the Messenger Communication Platform pricing at a glance. Whether you’re a small business or a big enterprise, whether you want to set up a service for various brands or multiple languages, we have the best solution for you.

If you have any questions, feel free to contact our team at any time.

Messenger Communication Platform

Your Solution for Successful Customer Communication via Messaging Apps
With the Messenger Communication Platform, MessengerPeople lets you intuitively manage your customer inquiries via messaging apps. Whether via WhatsApp, Facebook Messenger, Apple Business Chat, Telegram, or Viber – with the Messenger Communication Platform you can communicate with your customers professionally and in full compliance with data protection regulations
starting at 390 KWD monthly

Features

1:1 Chat
Chat with your customers on one central platform, whether they’re writing from WhatsApp, Apple Business Chat, Facebook, Telegram, or Viber.
Ticket Assignment
Coordinate customer inquiries within your company and assign tickets to the right agents either using Drag & Drop or with the Autorouting function.
User Properties
Note down important user information that can help resolve their inquiry. Properties can be documented manually or automatically with a Chatbot. Your users can see and edit their set properties at any time by typing “profile” into the chat.
Role & Access Management
Multiple agents can work together as a team with various roles and access rights.
Chatblocks
Respond to oft-repeated questions automatically by creating a text or file as a pre-set Chatblock.
Chatbot Builder
Our Chatbot Builder is a versatile tool for creating Chatbots that can answer customers automatically and support your service team.
Statistics
Track your ticket processing with our internal statistics.
API
Our API allows you to integrate our tool within your current CRM system. You can find the API documentation at rest.messengerpeople.com.
Channel
Companies with multiple brands, languages, or interest groups can set up a variety of channels. Main administrators will be responsible for each channel. If you are interested in having a multi-channel account, feel free to contact us.
Premium Service
Our support is happy to help over e-mail or phone. Telephone service is available Sunday-Thursday 9 am – 4 pm, e-mail service is available Sunday-Thursday 8:30 am – 4:30 pm, Kuwait Time. AVV Data Processing Contracts regulate how MessengerPeople handles customer data. We are happy to create a Data Processing Contract for your company.

Price Information

Basic fee
  • Monthly basic fee 390 KWD
  • 10,000 chat answers included
  • 5 agents included
  • 1 channel
Additional chat answers
Additional chat answers (Above 10,000): 11 KWD per 1,000 answers
Additional agents
Additional agents: 27 KWD monthly per agent
Additional channels
Additional channels: 54 KWD monthly per channel
Using the individual messaging services as a communication channel can result in additional costs for the company. For the end user of the messaging service, communication remains free. For more information, please contact us.
WhatsApp Business API: Country-Specific Notification Fee

Communication via WhatsApp Messenger Services is free for end users. Notification Messages (WhatsApp Template Messages) (sent outside of WhatsApp’s set 24-hour window for free communication) are fee based. Costs per Template Message are calculated according to the country code of the end user’s phone number.

You can find an overview of how much the Template Messages cost per land here: WhatsApp Business API – Country-Specific Notification Fee

Further information on the differentiation between different types of messages can be found in our MessengerPeople Magazine.